Privacy Policy
Privacy Policy
Bline Traders (Pvt) Ltd Last updated: 14 August 2026
This policy explains what personal data we collect, why, and what you can ask us to do with it. It is written with reference to the Personal Data Protection Act No. 9 of 2022 of Sri Lanka, as amended by the Personal Data Protection (Amendment) Act No. 22 of 2025.
We are the controller of the personal data described here.
Bline Traders (Pvt) Ltd, registration number PV00257130, 73 Quarry Road, Colombo 12, Colombo 01200, Sri Lanka.
What we collect
When you place an order Name, delivery address, telephone number, email address, and the contents and value of your order.
When you contact us by WhatsApp or telephone Your telephone number, your messages, and any photographs or product codes you send us.
If you open a trade or credit account Business name, business registration number, VAT number where applicable, the name and contact details of the person authorised to order, and any trade references you provide.
When you use www.bline.lk IP address, browser and device type, pages visited, and the search terms you enter. This comes from cookies and server logs.
What we do not collect We do not take card payments on this website. We accept cash on delivery and bank transfer, so we never see or store card numbers. If you pay by transfer we see the account name and reference that appear on our bank statement.
Our website is not intended for children. We do not knowingly collect personal data from anyone under 16. If you believe a child has given us their data, contact us and we will delete it.
Why we use it
| Purpose | Basis |
|---|---|
| Processing, packing and delivering your order | Performance of our contract with you |
| Contacting you about an order, stock or delivery | Performance of our contract with you |
| Issuing invoices and keeping accounting records | Legal obligation |
| Assessing and managing a credit account | Performance of a contract, and our legitimate interest in recovering sums owed |
| Handling returns, warranty claims and complaints | Performance of our contract, and legal obligation |
| Keeping the website secure and working | Our legitimate interest in operating a functioning site |
| Sending offers or product news | Your consent, which you may withdraw at any time |
We do not sell personal data. We do not share it for anyone else’s marketing.
Who we share it with
- Delivery drivers and couriers — the name, address and phone number needed to deliver.
- Our bank — where you pay by transfer or hold a credit account.
- Our accountants and auditors — as part of statutory reporting.
- Our website host and technical providers — who store the data on our behalf.
- Authorities — where we are required by law to disclose.
Each of these receives only what it needs for the specific purpose.
Where your data is held
Our website is hosted on infrastructure operated outside Sri Lanka. Order and account data entered on the website is therefore stored on servers in other countries.
Section 26 of the PDPA, as amended, requires controllers transferring personal data abroad to ensure appropriate safeguards are in place. We rely on the contractual terms and security commitments of our hosting and service providers for this purpose. Our own business records, including invoices and credit account files, are kept in Sri Lanka.
You may ask us which providers we currently use.
How long we keep it
We keep personal data only for as long as we need it, and no longer.
- Order and invoice records — for the period we are required to retain accounting records under Sri Lankan tax and company law.
- Credit account records — for the life of the account, and afterwards for as long as needed to settle or recover any balance and to meet our record-keeping obligations.
- WhatsApp and telephone enquiries that do not lead to an order — until they are no longer of use to us or to you, after which they are deleted.
- Website logs — for a short period, to keep the site secure and working.
- Marketing consent records — until you withdraw consent, and afterwards as proof that consent was given.
If you want to know how long we are holding something specific, ask us.
Cookies
www.bline.lk uses cookies that are necessary for it to work — keeping your basket contents, remembering you are signed in, and protecting forms against abuse. These cannot be switched off without breaking the site.
[If you add analytics or advertising cookies, list them here and describe how visitors can refuse them.]
Most browsers let you block or delete cookies. Blocking essential cookies will stop the basket and checkout working.
Your rights
Under the PDPA you may ask us to:
- Give you access to the personal data we hold about you
- Correct data that is inaccurate or incomplete
- Erase data where we no longer have grounds to keep it
- Withdraw consent where we relied on consent, such as for marketing
- Object to processing we carry out on the basis of legitimate interest
- Review a decision made about you purely by automated means
To exercise any of these, write to blinetraders@gmail.com or to our address above. We will respond within the period required by law. We may ask you to confirm your identity first, so that we do not disclose your data to someone else.
Some rights have limits. We cannot delete an invoice we are required by tax law to retain, and we may refuse a request where the Act permits.
If you are not satisfied with our response, you may complain to the Data Protection Authority of Sri Lanka.
Security
We restrict access to personal data to staff who need it, use access controls on our systems, and serve the website over an encrypted connection. No system is perfectly secure, but if a breach occurs that is likely to harm you, we will notify you and the Authority as the law requires.
Marketing
If you have agreed to receive offers from us, you can stop them at any time — reply STOP to a WhatsApp message, use the unsubscribe link in an email, or call the shop. We will still send messages about orders you have placed; those are not marketing.
Changes
We may update this policy. The current version is always published at www.bline.lk, with the date of the last change at the top. We encourage you to review it periodically.
Contact
Questions about this policy, or about your data:
Bline Traders (Pvt) Ltd 73 Quarry Road, Colombo 12, Colombo 01200, Sri Lanka Phone: 077 747 2192 · WhatsApp: 077 747 2192 Email: blinetraders@gmail.com